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FAQ

Frequently Asked Questions

General 

Questions about the cards
Due the high volume of emails we receive, we cannot answer specific questions regarding readings, meanings of cards, etc... Please refer to the Tarot Guidebook for questions about the card meanings and ultimately - trust your own intuition. Take your time getting to know the cards. You'll also find insight into spreads and how to use the cards on the blog. 

Questions for Kim 
If you're reaching out to coordinate a press, teaching, or select opportunity for Kim Krans, please email us with project details at info@thewildunknown.com. Please note Kim is currently unavailable for custom illustration projects. 

Shipping 

What is the cost to ship the US and Canada?
Shipping is calculated at checkout based on location

Do you ship internationally?
Yes. Recipients of international orders are responsible for ALL duties, taxes, and brokerage fees upon delivery. These fees are not included in any shipping option.

Please note that these shipping times are not guaranteed by The Wild Unknown. Customs may hold packages, which is out of our hands. Once an order is given to a USPS carrier, the item becomes the carrier’s responsibility and The Wild Unknown is no longer liable. The Wild Unknown is not responsible for any packages lost or damaged while in transit to a destination outside of the United States. 

Due to a recent change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.

How can I track my package?
Shortly after ordering you will receive an email stating that your items have shipped, that includes tracking information. Please be patient with international orders. They often arrive after the estimated date from USPS. If it has been over a month since your international order was shipped, or if you need other assistance, then please contact us at info@thewildunknown.com.

What if I entered the wrong shipping address?
Immediately contact us at info@thewildunknown.com & we will do our best to correct your information. 

Purchases

What forms of payment do you accept?
We accept all major credit cards & Paypal through our online store. Please note, all prices are listed in USD. 

Returns

What is The Wild Unknown return policy?
The Wild Unknown accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us and The Wild Unknown. To initiate a return, contact us at info@thewildunknown.com, and be sure to include your order number in the email. 

Can I exchange my TWU purchase?
We are not able to honor exchanges at this time, though you may return unopened items in their original condition and order a different item at a subsequent time.

Can I return The Wild Unknown items that were bought through another website or store?
Sorry, no. Please contact the store from which you purchased The Wild Unknown goods.

How long will my refund/exchange take?
Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at info@thewildunknown.com.

How do I cancel my order completely?
Please send an email to info@thewildunknown.com and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better. 

Wholesale

Can I carry TWU goods in my shop?
For more information on becoming a wholesaler, please visit our wholesale page.

Image Useage

Can I use images of TWU cards on social media?
Of couuuuurse! We love to catch glimpses of our cards in the wild. We always appreciate a tag (@the_wild_unknown or #thewildunknown) so we can stay connected and check out your creations. Thank you for spreading the magic!

Can I use images of the cards on my website?
You are welcome to share images of the cards on your website as long as you provide appropriate attribution: provide the name of the deck along with a link to www.thewildunknown.com in clear reference to any photos where the cards appear on your site.  If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.thewildunknown.com in your website footer (i.e., "Card images courtesy of The Wild Unknown").

Can I use images of the cards in another way not listed here?
For all other uses, please read and fill out our image usage form.